Orders and Shipping FAQ
Frequently Asked Questions
Our Philosophy
At The Bloom of Time, we believe every floral project deserves thoughtful attention and care. Whether you're sending a birthday arrangement, planning a memorial tribute, ordering a bridal bouquet, or dreaming up a custom floral design, our goal is to make the process feel personal, approachable, and enjoyable.
To help provide the best possible experience for every client, some custom projects may require a scheduled consultation. Below you'll find answers to our most commonly asked questions about consultations, custom work, delivery, weddings, gifts, and more.
Custom Orders, Weddings & Consultations
Can I order something custom?
Yes, we love custom orders!
If you have a specific idea you'd like us to bring to life, we recommend reaching out at least one week in advance so we can source any specialty blooms required for your design.
Sometimes we can accommodate custom orders on a tighter timeline, so please contact us to discuss availability.
Do I need an appointment?
Not always!
Walk-ins are welcome during our regular business hours, and we're happy to assist with retail purchases and simple custom orders whenever possible.
For more detailed custom floral requests, we may recommend scheduling a consultation so we can give your project the attention it deserves.
Why might I be asked to schedule a consultation?
During busy production periods, our designers are often creating wedding flowers, preparing deliveries, serving other clients, or caring for flowers behind the scenes.
Scheduling a consultation allows us to give your project our full attention rather than trying to discuss important details while multitasking. We believe your flowers deserve dedicated time and thoughtful consideration, and we want to ensure every client receives the best possible experience.
How do consultations work?
We offer complimentary consultations for custom floral orders.
As a general guideline:
• Personal flowers and custom orders under $500: approximately 15 minutes
• Custom orders between $500 and $5,000: approximately 30 minutes
• Weddings, memorial services, corporate events, and larger projects: dedicated consultations as needed
During busy production periods, we may schedule consultations rather than accommodate them immediately as walk-ins so that we can give every client our full attention.
Can I walk in to discuss a custom order?
Absolutely!
If a team member is available, we may be able to assist you immediately. During especially busy periods, however, we may ask you to schedule a consultation so we can devote our full attention to your project.
Do you offer fully custom floral designs?
Yes.
Because fully custom work requires additional design, sourcing, recipe development, and production time, fully custom flower orders have a minimum investment of $500.
Can I choose every flower in my arrangement or bouquet?
Our design style is rooted in seasonal flowers, artistic design, and florist discretion.
Clients are always welcome to request color palettes, favorite flowers, and overall design preferences. However, flower availability varies by season and market conditions.
Our retail offerings are considered semi-custom, meaning clients may request colors and preferred blooms while our designers thoughtfully create the final recipe based on seasonality, quality, availability, and overall design harmony.
If you are looking for a fully custom floral design with complete flower selection and recipe development, we are happy to provide that service. Please note that fully custom personal flower orders have a minimum investment of $500.
I'm ordering flowers for a memorial service. What should I expect?
First, please accept our sincere condolences.
It is truly an honor to create flowers that celebrate a loved one's life and memory.
For memorial orders, we typically begin with a consultation to discuss meaningful flowers, color palettes, delivery logistics, and budget. Depending on the complexity of the order, consultations may be conducted by phone, email, or in person.
Our goal is to make the process as thoughtful and stress-free as possible during a difficult time.
Do you do weddings and events?
Yes!
In addition to our Signature Bridal Bouquet and Elopement packages, we also create florals for weddings, parties, corporate events, and social gatherings of all sizes.
Please contact us for custom pricing and availability.
Local Floral Delivery & Pick-Up
Do you offer same-day delivery?
Yes! We accept same-day delivery orders Tuesday through Saturday until 12:00 PM. Orders placed after noon will be delivered on the next available delivery day.
Do you offer same-day pick-up?
Yes! We currently require approximately four hours' notice for pick-up orders.
If you need flowers sooner than that, we recommend calling the studio to inquire about available arrangements or visiting us during business hours to shop from our fresh floral display cooler.
Am I able to specify a delivery time?
All orders are delivered along our daily delivery routes. While we make every effort to complete deliveries by 5:00 PM, we cannot guarantee specific delivery times.
If you require delivery during a particular time window, please contact us to discuss availability and pricing for a time-specific delivery.
How will I know when my arrangement has been delivered?
When delivery has been completed, you will receive a Bloom Delivery Confirmation email confirming successful delivery and including a photograph of your actual delivered arrangement.
Can I see a photo of my delivered arrangement?
Absolutely! A photo of your arrangement will be included with your delivery confirmation email.
What if my recipient is not home?
If the recipient is unavailable, we will make every reasonable effort to complete the delivery safely.
In most cases, we leave the arrangement in a shaded, secure location and send the recipient a text message notifying them of the delivery.
We strongly recommend providing an accurate phone number for the recipient and, when possible, letting them know to expect flowers that day.
Will my arrangement look exactly like the photo?
Your arrangement will be inspired by the photo shown on the product page.
Because flowers are seasonal and availability varies, no two arrangements are ever identical. Our designers thoughtfully select the freshest and most beautiful blooms available while remaining true to the overall style, color palette, and sentiment of the original design.
If substitutions are necessary, they will always be of equal or greater value.
What are your local delivery fees?
Delivery fees vary based on distance from our studio.
• Zone 1 – $5
• Zone 2 – $12
• Zone 3 – $20
• Zone 4 – $40
Shippable Gifts
Do you ship fresh flower arrangements?
No. Due to their perishable nature, we do not currently ship fresh flowers.
We do, however, offer a growing collection of everlasting dried arrangements and curated gift boxes that are available for nationwide shipping.
Am I able to customize my gift?
Our standard gift offerings are not customizable.
However, we do offer custom gifting services. Additional lead time may be required. To inquire about a custom gift order, please contact us at hello@thebloomoftime.com.
Do you offer volume gifting services for businesses, weddings, and corporate events?
Yes!
We work with businesses, event hosts, and organizations to create memorable gifts that delight recipients and leave a lasting impression.
Please contact us to learn more.
Is it possible to rush a shipped order?
We do everything we can to accommodate rushed orders.
Please select the most expedited shipping option available at checkout.
How long does it take for my order to be processed?
Tuesday through Saturday, orders placed before 12:00 PM are typically processed the same day and shipped the following business day.
Orders placed after noon are processed the next business day.
Orders placed after noon on Saturday, or on Sunday and Monday, are processed beginning Tuesday.
Can I cancel my shipped order once it has been placed?
Orders may be modified or cancelled within 24 hours of placement whenever possible.
Once an order has shipped, we are unable to cancel or refund the order.
What if my package shows delivered but my recipient says it is not there?
Please first have the recipient thoroughly check the property and surrounding areas.
If the package truly cannot be located, we are happy to assist in working with the carrier to investigate the delivery.
If the issue was caused by an incorrect shipping address provided at checkout, replacement shipping and processing fees may apply.
Policies & Additional Questions
Holiday shipping delays
We do everything possible to deliver gifts in a timely fashion. During the holiday season, shipping carriers often experience delays beyond our control.
We encourage customers to place holiday orders as early as possible.
Substitution Policy
Because many of our offerings are seasonal and/or perishable, we reserve the right to make substitutions of equal or greater value when necessary to fulfill an order and ensure timely delivery.
Return Policy
We are dedicated to creating a memorable and worry-free gifting experience.
While sales are final and we do not offer refunds or exchanges, we stand behind the quality of our products and strive for 100% customer satisfaction.
If your order does not meet expectations, please contact us and we will do our best to make it right.
I have a problem with my order. What should I do?
We're here to help!
Please contact us at hello@thebloomoftime.com or call 949-391-3606. We are committed to providing a seamless customer experience and will do our best to resolve any concerns promptly.
Still have questions?
We'd love to hear from you.
Email: hello@thebloomoftime.com
Phone: 949-391-3606
Our team typically responds within one business day, Tuesday through Saturday. We look forward to assisting you!