Orders, Shipping, and FAQ
Local Floral Delivery and Pick Up
Do you offer same day delivery?
Yes! We accept same-day delivery Tuesday through Saturday until noon each day. Afternoon, your order will be delivered the following day.
Do you offer same day pick up?
Yes! We do currently require a 4 hour notice for pick up orders. If you need something sooner than that, we recommend calling us to inquire about the arrangements we have available, or come by our store during our business hours to shop from the fresh floral display cooler
Am I able to specify a delivery time?
All orders will be delivered along our daily delivery route. We make every effort to complete all deliveries by 5 PM, but we cannot guarantee specific times for deliveries. If you need your delivery during a specific time window, please contact us to check our availability and price for a time-specific delivery to your desired location. We may be able to accommodate so that you can get your flowers at your desired time.
How will I know when my arrangement has been delivered?
When delivery has been completed, you will receive a Bloom Delivery Confirmation email from our team confirming completed delivery, and sending you a photo of your actual delivered arrangement.
Will my arrangement look exactly like a photo?
Your arrangement will be inspired by the photo on the product page. Each arrangement is made thoughtfully with the best blooms available. It may not look exactly the same, but its sentiment will be. Since flowers are seasonal and subject to variations in quality, our designers use their best discretion to include the most beautiful flowers available. If a substitution is required, the substituted bloom will always be of equal or higher value.
What are your local delivery fees?
Our delivery fees very based on distance from our studio location. Please see below for our delivery zones and their rates:
Zone 1 - $5
Zone 2 - $12
Zone 3 - $15
Zone 4 - $30
Zone 5 - $45
Can I see a photo of what my delivered arrangement looks like?
Yes! You will receive a photo of your actual delivered arrangement attached to your delivery confirmation email.
Can I order something custom?
Yes, we love custom orders! If you have a specific idea that you would like us to bring to life for you, we recommend that you reach out at least a week in advance so that we can procure specific blooms just for you. Sometimes, we are able to accommodate custom orders on a tighter timeframe, so please get in touch to check availability and place your order!
What if my recipient is not home?
If your recipient is not present to receive the delivery at the designated address, we leave the arrangement in a shaded place on the doorstep and send the recipient a text to let them know that they have just received a fresh flower delivery. We always recommend providing an accurate phone number for the recipient, and ideally letting them know to expect a flower arrangement that day so that they can be prepared to receive it.
Do you do weddings and events?
Yes! In addition to our elopement and signature bouquet packages, We are available to create designs for your upcoming wedding, party, or social event. Please contact us so that we can provide you with custom pricing!
Do you ship fresh flower arrangements?
No, due to their perishable nature we do not currently ship fresh flowers. We do have a growing range of everlasting dried arrangements and curated gift boxes which are available for nationwide shipping. Please select shipping when checking out.
I have a problem with my order. What should I do?
We are here to help! Please email us at email@example.com or call us at 949-391-3606 for any issues or concerns. We are committed to providing you with a seamless customer experience!
Shippable Gift Orders
Placing an Order
After placing your order, you will receive an order confirmation email from us. For any changes or cancellations to your order, please contact us at firstname.lastname@example.org within 24 hours of placing your order. If your order has already been shipped, we will be unable to refund the order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Holiday Delivery Exceptions
We do everything possible to deliver your gifts in a timely fashion. Due to the high volume of orders during the holiday season and to ensure timely delivery, we encourage our customers to place their orders as far in advance as possible. Please consider that shipping carriers usually experience delays during this time as well. All delivery time frames are the responsibility of the shipping carrier.
Because many of our offerings are perishable and/or seasonal, we reserve the right to make substitutions of items of equal or greater value as necessary to fulfill the order and ensure that your gift is delivered in a timely fashion.
We are dedicated to creating a memorable and worry-free gifting experience. While sales are final and we do not offer refunds or exchanges, we do stand behind the quality of our gifts. We guarantee 100% satisfaction for you and your recipient. If the gift we’ve sent does not live up to these high standards, please contact us at email@example.com and we will make every effort to ensure your satisfaction.
We reserve the right to change or adjust items, prices or policies at any time, and without notice. Descriptive or typographical errors used to describe products, gifts, services, etcetera are subject to correction and modification.
Am I able to customize my gift?
Though the standard gift options on our shop are unable to be customized, we do offer custom gifting services. Please note that for custom gifts, more lead time may be needed. To inquire about a single or volume custom order, please reach out to us at firstname.lastname@example.org
Do you offer volume gifting services for businesses, weddings, and corporate events?
Yes! We work directly with various businesses and clientele to craft memorable gifts that will delight and surprise their recipients, and leave a lasting impression. To learn more, please contact email@example.com and we’ll get the ball rolling!
Is it possible to have an order rushed?
We do everything we can to accommodate rushed orders. Please choose the most expedited shipping option at checkout.
How long does it take for my order to be processed?
Tuesday-Saturday, any orders placed before 12pm are usually processed on the same day and shipped the next day. Orders placed after 12pm are processed the next day. Orders placed on Saturday after 12pm, Sunday, or Monday are processed on the following Tuesday.
Can I cancel my order once it has been placed?
No, unfortunately we do not accept order cancellations at this time.
What if my package shows it's delivered, but my recipient says it's not there?
Please have your recipient thoroughly check their property and surroundings first in case the package was left in an unusual place-- it happens all the time! Should your delivery be unsuccessful, we are here to help call the shipping carrier and track down packages, but most often the error is due to an incorrectly inputted address. If the delivery was unsuccessful due to a customer addressing error, we are more than happy to send a replacement, but we do charge an extra shipping and processing fee. If the delivery was unsuccessful due to a mistake on the part of the carrier, we recommend you file a carrier claim, and we would be happy to do the same on our end.
We are happy to help! Please contact us at firstname.lastname@example.org and you will receive a reply within 24 hours, Monday-Saturday. Or, feel free to call us during our business hours at 949.391.3606.